Terms & Policies
Terms of Service
Studio Policies
At True Definition Pilates+ we strive to create a welcoming, respectful, and supportive environment for every client. Please review our studio policies before attending class.
Booking & Cancellations
Pre-registration is required for all classes.
Clients must cancel at least 5 hours prior to class time to avoid penalties.
Late cancellations and no-shows will result in the loss of the class credit.
Unlimited members will incur a $15 late cancel/no-show fee.
Arrival & Parking
Please do not arrive more than 10 minutes early, as studio space is limited between classes.
Late entry may be permitted if it can be done respectfully and without disrupting the class experience for others. Clients entering late understand they may miss important warm-up instruction and participate at their own discretion.
There is a public parking lot directly across the street.
Street parking is also available.
Memberships
Memberships automatically renew each billing cycle unless canceled.
Cancellation requests must be requested via the app or website.
Requests sent through text or social media are only valid once confirmed by the studio in writing.
Memberships are non-transferable and non-refundable.
Specialty classes, workshops, trainings, and events may require separate purchase and are not included in standard memberships unless explicitly stated.
Class Information
Please review class descriptions carefully before booking, as we offer both heated and non-heated classes.
Heated classes are moderately heated, typically between 80–85 degrees.
Mats are available for use if needed, though bringing your own mat and water is always recommended.
Grip socks are suggested for the Pilates mat classes
Freezes
Membership freezes require advance notice.
Freeze requests are limited to 2x throughout the calendar year.
Freeze requests can be submitted by email (toni@true-definition.com)
Intro Offers & Promotions
Introductory offers are limited to one per person.
Promotional offers cannot be combined unless explicitly stated.
Any misuse of promotional pricing may result in cancellation of the offer.
Studio Etiquette
Please silence cell phones during class.
Respectful behavior toward instructors, staff, and fellow clients is expected at all times.
The studio reserves the right to refuse service or remove clients whose behavior disrupts the studio environment.
Health & Safety
Clients should consult a physician before beginning any fitness program.
Please inform instructors of injuries, pregnancies, or medical concerns before class.
Do not attend class if you are feeling ill or contagious.
General Policies
Schedules, instructors, pricing, and policies are subject to change.
Purchases are non-refundable unless otherwise stated.
By attending classes, clients acknowledge that participation is voluntary and at their own discretion.
Have fun! Embrace your element & define yourself from the inside out!
Privacy Policy
Last Updated:
Effective From:
1. Introduction
Welcome to True Definition Pilates+ ("we," "our," or "us"), located in New Jersey. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our studio, use our website, book sessions, or communicate with us in any capacity.
Please read this policy carefully. If you have any questions or concerns, please contact us using the details provided at the end of this document.
2. Information We Collect
We collect personal information that you voluntarily provide when you:
Register for classes, private sessions, workshops, or a membership
Purchase products or services from our studio
Complete a health intake or wellness questionnaire
Subscribe to our newsletter or text message communications
Contact us with questions, requests, or feedback
Participate in studio events, challenges, or promotions
The types of information we may collect include:
Name, email address, phone number, and mailing address
Billing and payment information (treated as sensitive data under New Jersey law — see Section 6)
Health and wellness information relevant to safe Pilates instruction (e.g., injuries, physical limitations, or medical conditions)
Text message opt-in consent and communication preferences
Website usage data (e.g., IP address, browser type, pages visited, and referring URLs)
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and continuously improve our studio services and class offerings
Schedule sessions and process bookings and registrations
Process payments and issue receipts
Send appointment reminders and important studio communications
Deliver promotional content and updates you have specifically opted in to receive
Send text messages where you have provided express written consent
Respond to customer service and support inquiries
Ensure the safety and wellbeing of our clients and instructors
Fulfill our legal obligations under New Jersey and applicable federal law
We collect only the personal information that is adequate, relevant, and reasonably necessary for the purposes described in this policy.
4. How We Handle Your Information
We do not sell your personal information. We work with trusted service providers who carry out specific functions on our behalf — such as payment processing, class scheduling software, and email delivery platforms. These providers are authorized to use your information only to perform services for us, are bound by written agreements requiring compliance with applicable New Jersey and federal privacy law, and are required to uphold appropriate data security standards.
We may disclose your information when required by New Jersey law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of our business, clients, or others.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Text Messaging and Mobile Communications
If you opt in to receive text messages from True Definition Pilates+, the following terms apply:
You are providing express written consent to receive text messages from us at the phone number you provide
Messages may include appointment reminders, session updates, wellness content, and promotional material you have elected to receive
You may opt out at any time by replying STOP to any text message
For assistance, reply HELP
Message and data rates may apply
Message frequency will vary based on your communication preferences
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services required to deliver those communications to you.
We do not use your mobile opt-in data or consent for any purpose other than delivering the communications you have consented to receive.
6. Sensitive Data — Financial and Health Information
Under the New Jersey Data Privacy Act, financial information and health data are classified as sensitive personal data, requiring a higher standard of care.
Financial Information: Billing and payment information you provide is used solely to process your transactions. We do not process your financial data for any secondary purpose without your explicit consent, and we do not retain full payment card details beyond what is necessary to complete a transaction.
Health and Wellness Information: Health information you provide — such as prior injuries, physical limitations, or medical history — is used exclusively by our instructors and staff to ensure your safety and provide appropriate instruction. It is treated with the highest standard of confidentiality and is not used for any other purpose.
7. Your New Jersey Privacy Rights
While the full consumer rights framework of the NJDPA applies primarily to businesses meeting higher data processing thresholds, we are committed to honoring your privacy preferences regardless. You have the right to:
Access: Request confirmation of whether we hold personal information about you and obtain a copy of it
Correction: Request that we correct inaccurate or incomplete information we hold about you
Deletion: Request that we delete your personal information, subject to applicable legal requirements
Opt Out of Marketing: Opt out of receiving promotional emails or text messages at any time
Non-Discrimination: We will not treat you differently or deny you services for exercising any of these rights
To submit a request, please contact us using the information at the end of this policy. We will acknowledge receipt of verifiable requests within 10 business days and respond within the timeframe required by applicable law. If you are dissatisfied with our response, you have the right to appeal by contacting us directly.
8. Universal Opt-Out Mechanisms (GPC)
For clients whose interactions with our website may fall under the NJDPA's scope, we recognize Global Privacy Control (GPC) browser signals as valid opt-out requests for targeted advertising. If your browser sends a GPC signal when visiting our website, we will process it without adding friction or additional steps.
9. No Dark Patterns
We do not use manipulative interface designs, misleading default settings, or deceptive consent flows intended to induce you to provide personal data or accept terms you would not otherwise agree to. This is consistent with the NJDPA's explicit prohibition on dark patterns in data collection and consent.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction, consistent with our obligations under the New Jersey Identity Theft Prevention Act (N.J.S.A. 56:8-161 et seq.). These measures include:
Encrypted data transmission and storage
Secure payment processing through trusted providers
Access controls limited to authorized personnel only
Regular review of our security practices and vendor relationships
All service providers handling your personal information on our behalf are required to maintain equivalent security standards and to notify us without delay if they become aware of any breach involving your data.
11. Data Retention and Disposal
We retain your personal information only for as long as is necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations under New Jersey and federal law. When your information is no longer needed, we securely destroy or dispose of it in a manner that prevents unauthorized access.
12. Email Communications
Any commercial emails we send will clearly identify themselves as such and will include a simple, clear option to unsubscribe from future communications. All opt-out requests are honored promptly and in full compliance with the federal CAN-SPAM Act.
13. Children's Privacy
Our services are not directed to individuals under the age of 13. Consistent with the NJDPA's strong minor protections — among the strictest of any state privacy law — we do not knowingly collect personal data from children under 13 without opt-in parental consent. Clients between the ages of 13 and 17 must have express parental or guardian consent to participate in our programs. A parent or guardian may exercise privacy rights on behalf of a child. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt corrective action.
14. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to understand how visitors interact with our site and to improve your browsing experience. You may disable cookies through your browser settings or use a universal opt-out signal such as GPC, which we honor in accordance with New Jersey law. Some features of our website may be affected if cookies are disabled.
We do not use tracking technologies to build advertising profiles or engage in cross-site behavioral tracking without your consent.
15. Links to Other Websites
Our website may contain links to external websites for your convenience. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any external website you visit.
16. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the "Last Updated" date at the top of this page. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend reviewing this policy at least once a year.
17. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:
True Definition Pilates+
Email: toni@true-definition.com
Address: 1982 Washington Valley Rd, Martinsville, NJ 08836
© 2026 True Definition Pilates+. All rights reserved.